Roadside Assistance Service
Type of Service Requests
The Club allows one normally equipped service vehicle and one driver
for each service request. You must pay for any special or additional
equipment or personnel at the time of service and at the prevailing
commercial rates. Only one service call is allowed per breakdown. The
following types of Roadside Assistance are normally available:
If your vehicle’s battery is weak or dead, the Club will provide an electrical
boost (jump start). If it cannot be started, the Club will provide a tow. AAA
Battery Service, a mobile battery testing and replacement service, is available
in some markets and batteries can be purchased at the scene of disablement,
if available. (See details in Automotive Services section under Battery Service.)
If your car requires towing, the Club will provide eligible vehicles one
tow per breakdown either back to the Service Provider Facility station
providing the tow (if they provide repair services) or to a destination
(including a AAA Approved Auto Repair facility) within three driving miles
of the point of breakdown. For towing to any other destination, the Club
covers the charge for the hook-up and the first three driving miles of
towing. Beyond three driving miles of towing, you will be charged the
service provider’s normal commercial rate per mile or fraction thereof, not
to exceed $3.00 per mile plus tax where applicable. The Club will not
reimburse such mileage charges.
Towing may be available for light duty trailers being towed at the time of
disablement. The member, however, will be responsible for any related
charges for towing of the trailer.
Members requesting flatbed service will be charged when not required by the
vehicle manufacturer. Flatbed service charges are not applicable if required due
to accident damage or if it is the service provider’s primary service vehicle.
Any long distance tow, or a tow to a facility other than the servicing
facility, may have to be deferred to a time when the contractor can make
the tow without affecting the normal Roadside Assistance Service it
provides. Such a delay will not normally be more than a few hours.
Service will be provided to the member in accordance with the rules in the
Towing section shown above, unless prohibited by law. Storage charges or
additional tows are not covered. The Club and/or its service providers may
seek reimbursement from insurance companies and/or repair facilities when
If your vehicle becomes stuck, one normally equipped service vehicle and one driver will be provided to extricate or winch your vehicle when it can be safely reached from a normally traveled road or established thoroughfare. Extrication of vehicles parked on streets; driveways, parking lots or alleys which are snowbound or flooded is not covered under AAA membership. Shoveling snow from around a vehicle or cleaning a road or driveway is not provided. If special equipment, more than one service vehicle or more than one person is required, the associated costs may be at your expense.
The Club will replace a flat tire with the inflated spare
from your vehicle. If more than one tire is deflated or
if an inflated spare is not available, we will tow the
vehicle. Tire service is excluded for dual wheel vehicles.
Out of Fuel:
A limited amount of fuel will be delivered to your disabled vehicle,
enabling you to reach the nearest service station where fuel can be
purchased. Payment for the fuel at prevailing pump rates must be made
to the service provider upon delivery. AAA Plus and AAA Premier members
will not be charged for such limited amount of fuel.
If your vehicle’s keys are locked inside your vehicle, service is available to
attempt to unlock your vehicle. If your vehicle key is lost, broken, or the
service provider cannot gain entry, the Club will provide either locksmith
service, a tow as allowed by towing eligibility rules, or reimbursement of
commercial locksmith service up to $60.
AAA Plus reimbursement up to $100 and AAA Premier members up to $150.
Minor mechanical first aid will be attempted at the scene to place the disabled
vehicle in a drivable condition when able to do so safely, conveniently, and
effectively. These small repairs cannot be guaranteed and members should
immediately proceed to a repair facility to consult a mechanic.
Rental Replacement Vehicle Service:
For those instances when your car is mechanically disabled and your vehicle
is towed by AAA Missouri in your home club territory, AAA can help you
arrange for a rental replacement vehicle at special member-only rates.
Available in most areas, AAA-preferred car rental provider offices are able
to provide local pick-up service in your neighborhood. AAA Plus and AAA
Premier members are entitled to one car class upgrade on each vehicle
rental, except that AAA Premier members cannot receive this upgrade when
using their AAA Premier One Day Complimentary Rental benefit (available
to each Premier member once per membership year). To find out if this
service is available in your area, or to make arrangements for a rental
replacement vehicle, simply call 1-800-AAA-HELP (222-4357).
Next: Eligible Vehicles »