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File and insurance claim

Making a claim is easy online

Please select the appropriate form to submit your claim.

A policy number will be required to complete this form. If you do not have a policy number available, please contact our claims department to report your claim.

Contacting Claims
We are available 24 hours a day for claims reporting.

  • By phone (toll free):
    • New Homeowners Claims: 1-866-222-2378
    • New Auto Claims: 1-866-222-2378
    • General questions: 1-866-222-2378 (follow the prompts)
  • By fax: 314-523-6985
  • By mail: PO Box 66502; St. Louis, MO 63166.

Note: This service is available only to individuals with AAA Homeowners Auto Club Family Insurance Company (ACFIC) Insurance, or AAA Automobile Insurance through Automobile Club Inter-Insurance Exchange (ACIIE) or Auto Club Family Insurance Company (ACFIC) serving the states of Alabama, Arkansas, Southern Illinois, Indiana, Eastern Kansas, Louisiana, Mississippi, Missouri, and Oklahoma.

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Flood Insurance
Claims for flood policies written through Fidelity National Property and Casualty Insurance Company:
  • By phone:
    800- 725- 9472
  • By fax:
    877- 270- 4329
Louisiana Citizens
Fair Plan claims

Related Information
How to Sign a Motor Vehicle Title

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