Important information for our Illinois policyholders affected by recent flooding.

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Important information for our Illinois policyholders affected by recent flooding

The Auto Club Family Insurance Company and the Automobile Club Inter-Insurance Exchange realize that some of our policyholders may have been impacted by the recent flooding in Illinois. The Illinois Department of Insurance has issued a bulletin to all Illinois insurers. This bulletin outlines temporary guidelines on the treatment of consumers affected by the recent floods. The guidelines pertain to exceptions on cancellations and nonrenewals of insurance policies and gives a 60 day extension on time-sensitive transactions, including payment of your premium, and certain policy provisions. If you have been affected by the recent floods, your agent will be able to answer any questions you might have concerning your auto, homeowners or personal catastrophe and excess liability insurance. The Illinois Department of Insurance is available for filing complaints regarding any disaster-related dispute or issue. You may call the Division's toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf.


AAA personal lines insurance is provided to qualified AAA members by Automobile Club Inter-Insurance Exchange or Auto Club Family Insurance Company. Life insurance is underwritten and annuities are offered by AAA Life Insurance Company, Livonia, MI. AAA Life is licensed in all states, except NY. Your local AAA Club and/or its affiliates acts as an authorized agent for their affiliate, AAA Life.

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